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Oracle® HTML DB
Release 2.0 |
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An Oracle HTML DB administrator is responsible for reviewing requests for new service. In order to manage service requests, you need to have selected the Request provisioning status. In Request mode, users request workspaces directly in a self-service fashion. For example, users could click a link on the login page to access a request form. Once the service request has been approved, each user is e-mailed the appropriate login information.
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You can view existing service requests on the Notifications list on the Oracle HTML DB Administration Services home page or the Service Requests page.
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The Notifications list on the Oracle HTML DB Administration Services home page displays pending or approved service requests.
To view service requests on the Notifications list:
Log in to Oracle HTML DB Administration Services. See "Logging in to Oracle HTML DB Administration Services".
Locate the Notifications list.
The Notifications list displays a summary of total and pending service requests.
To view additional details, click the appropriate service request number.
To view service requests from the Service Requests page:
Log in to Oracle HTML DB Administration Services. See "Logging in to Oracle HTML DB Administration Services".
Click Manage Service.
Select Manage Service Requests.
The Service Requests page appears.
To filter the report, make a selection from the Status list and click Go.
To view request details, click the Edit icon associated with the appropriate request.
To approve or decline a pending service request:
Log in to Oracle HTML DB Administration Services. See "Logging in to Oracle HTML DB Administration Services".
Click Manage Service.
Select Manage Service Requests.
The Service Requests page appears.
From the Status list, select Requested and click Go.
Locate a request to review.
To view request details, click the Edit icon associated with the appropriate request.
Click Provision in the Actions column:
To approve the request, click Approved.
To decline the request, click Declined.
To change an existing service request:
Log in to Oracle HTML DB Administration Services. See "Logging in to Oracle HTML DB Administration Services".
Click Manage Service.
Select Manage Service Requests.
The Service Requests page appears.
To filter the report, make a selection from the Status list and click Go.
Locate a request to review.
Click Adjust in the Actions column.
The Adjust Request page appears.
Select a new status from the Project Status list.
Click Apply Changes.
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Note: Be cautious when setting the Project Status to Requested. Although Requested enables you to reprovision a workspace, it could result in data corruption due to the manner in which accounts are provisioned. The provisioning system assumes Requested service requests do not have the corresponding schemas and dictionary entries for a workspace administrator or developers. If you need to change the Project Status for an Approved workspace to Requested, terminate the service first and then change the status to Requested. |
To delete an existing service or change request:
Log in to Oracle HTML DB Administration Services. See "Logging in to Oracle HTML DB Administration Services".
Click Manage Service.
Select Manage Service Request.
From Status, select the type of request you want to delete.
Click the Edit icon associated with the request you want to delete.
Click Delete.